Job Description
Launch your hospitality career at Baltimore's premier waterfront destination! Harborview Hotel & Suites is seeking energetic and guest-focused individuals to join our team as Front Desk Agents. This entry-level position offers comprehensive training and growth opportunities within our luxury hotel. Enjoy competitive pay, complimentary meals, and a vibrant work environment steps from the Inner Harbor.
Why Join Us?
- Industry-leading benefits package
- Complimentary hotel stays worldwide
- Career advancement programs
- Dynamic team culture
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Execute upselling initiatives for room upgrades
- Utilize hotel management software (PMS)
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and demeanor
- Problem-solving abilities
- Valid Maryland driver's license (if required for errands)