Job Description
Join our award-winning Miami Beach hotel team as an Entry-Level Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant coastal property. No prior hotel experience required – we provide comprehensive training for motivated individuals ready to launch their hospitality careers. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding luxury brand.
Responsibilities
- Check-in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and guest inquiries with exceptional service
- Process payments, handle cash transactions, and reconcile daily reports
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities, dining, and local attractions to enhance guest experience
- Maintain a professional front desk appearance and lobby ambiance
- Respond to emergency situations following hotel protocols
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation and communication skills
- Basic computer proficiency with ability to learn PMS systems
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Multilingual abilities (Spanish/English) preferred
- Ability to stand for extended periods and multitask in fast-paced environment
- No experience necessary – training provided