Job Description
Join our award-winning team as an Entry-Level Front Desk Agent and kickstart your hospitality career! We're seeking enthusiastic individuals with a passion for guest service to create memorable experiences at our downtown Philadelphia location. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Apply today and become the welcoming face of our establishment!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and handle cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest communications
- Uphold brand standards in appearance and service delivery
Qualifications
- High school diploma or equivalent required
- No experience necessary—welcoming all backgrounds
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including nights/weekends
- Must pass background check and drug screening