Job Description
Join our award-winning team at Grand Harbor Hotels, where exceptional service meets Boston's vibrant energy. We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in our downtown luxury property. This role offers a dynamic schedule with competitive compensation, comprehensive benefits, and growth opportunities within our global hospitality brand.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating with cross-departmental teams. If you thrive in fast-paced environments and possess a passion for creating memorable moments, we invite you to apply today.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve complaints promptly
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Upsell hotel amenities and special packages
- Ensure lobby and common areas maintain pristine appearance
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic math and cash handling accuracy
- Knowledge of Boston attractions and transportation
- High school diploma or equivalent
- Professional appearance and positive attitude