Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the prestigious Grand Hotel Richmond! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in our luxury property. No prior hospitality experience required – we provide comprehensive training to launch your career in the dynamic hospitality industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations and room assignments with precision
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Utilize hotel management systems (e.g., Opera) for daily operations
- Maintain a clean, organized front desk area
- Uphold brand standards through exceptional guest interactions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Punctuality and reliability with consistent attendance
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Valid driver's license (if transportation required)
- Willingness to work evenings, weekends, and holidays