Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Hospitality Group! No experience necessary – we provide comprehensive training to launch your career in luxury guest services. Work in a dynamic environment where your smile and dedication create memorable experiences for international travelers. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding portfolio of premium Boston properties.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and inventory using OPERA property management system
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Proficient with basic computer applications
- Strong problem-solving abilities under pressure
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Ability to stand for extended periods