Job Description
Join the Grand Harbor Hotel's dynamic team as an Entry-Level Front Desk Agent! No experience required – we provide comprehensive training to launch your hospitality career. Be the first point of contact for our guests, delivering exceptional service in our premium Baltimore location. Enjoy competitive pay, growth opportunities, and a supportive work environment. Apply now to start your journey in the heart of Maryland's hospitality scene!
Responsibilities
- Provide warm, professional guest check-in/check-out services
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training provided)
- Positive attitude and customer-focused mindset
- Flexible availability including weekends/holidays