Job Description
Join our award-winning team at the prestigious Grandview Hotel in downtown Austin! We're seeking enthusiastic hospitality professionals to deliver exceptional guest experiences at our front desk. This entry-level position offers comprehensive training and career growth opportunities within our luxury property. Work in Austin's vibrant entertainment district while gaining valuable skills in guest relations, reservation systems, and hotel operations. Enjoy competitive benefits including health insurance, 401k matching, and complimentary hotel stays nationwide.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments while maximizing occupancy
- Respond to guest inquiries and resolve issues promptly
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and billing information
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient with basic computer systems
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and friendly demeanor
- Valid Texas driver's license (for airport runs)
- Basic knowledge of Austin attractions and transportation