Job Description
Join our award-winning Oakland hospitality team at the heart of the city's vibrant culture! We're seeking passionate individuals to deliver exceptional guest experiences at our boutique downtown hotel. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most dynamic destinations. Why join us? • Health/dental/vision insurance • 401(k) with matching • Employee discounts • Free parking • Paid time off • Professional development programs
Responsibilities
- Check in/out guests with efficiency and warmth using PMS systems
- Handle reservation modifications and special requests
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Oakland attractions and transportation
- Valid California driver's license (preferred)
- High school diploma or equivalent
- Ability to lift 25 lbs occasionally