Job Description
Join our award-winning team as an Entry-Level Front Desk Agent and launch your hospitality career in the vibrant heart of Louisville! We're seeking passionate individuals to create unforgettable guest experiences at our downtown property. No prior experience required – we provide comprehensive training to help you master check-in/check-out procedures, reservation systems, and exceptional guest communication. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. If you're a people person with a knack for problem-solving, apply today to become the smiling face of our establishment!
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries, requests, and concerns with professionalism and empathy
- Process reservations, room assignments, and payment transactions accurately
- Coordinate with housekeeping and maintenance teams to resolve guest issues promptly
- Uphold brand standards through exceptional service and attention to detail
- Assist with valet services, luggage handling, and concierge duties as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn hotel software
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and passion for creating memorable guest experiences