Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and launch your hospitality career in sunny Los Angeles! We're seeking energetic, customer-focused individuals to create memorable experiences for our international guests. Our premium downtown location offers competitive compensation, comprehensive benefits, and clear advancement pathways. Enjoy a dynamic work environment with flexible scheduling and opportunities to develop leadership skills in one of California's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera, Fidelio) efficiently
- Process payments and maintain accurate financial records
- Uphold strict security protocols for guest safety
- Train on concierge services and local attraction recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in English; bilingual Spanish strongly valued
- Basic computer literacy with ability to learn PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Must pass background check and drug screening