Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hospitality Group in Fort Worth! We're seeking passionate individuals to deliver exceptional guest experiences at our luxury downtown property. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the heart of Fort Worth's entertainment district.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient with basic computer systems
- Exceptional customer service mindset
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends/holidays
- Positive attitude and willingness to learn
- Valid Texas driver's license preferred