Job Description
Join our dynamic team as an Entry-Level Front Desk Agent at the prestigious Grand Riverwalk Hotel in downtown San Antonio! This is your gateway to a rewarding hospitality career where you'll be the first point of contact for our international guests. We offer comprehensive training, flexible shift schedules, and opportunities for rapid advancement in one of America's most vibrant cities. Perfect for energetic individuals passionate about exceptional service and seeking growth in the luxury hospitality sector.
Responsibilities
- Deliver exceptional guest experiences through check-in/out procedures and personalized assistance
- Manage room reservations, billing inquiries, and guest requests with precision
- Operate hotel management systems (PMS) and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Handle emergency situations calmly and according to protocol
- Process payments and maintain secure cash handling procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service or front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in multilingual communication (Spanish highly valued)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of hotel management systems
- Positive attitude and professional appearance