Job Description
Join our award-winning team at Metropolitan Hotel Group as a Front Desk Agent and become the heart of our guest experience in downtown San Jose. We're seeking dynamic professionals who thrive in fast-paced environments and excel at creating memorable moments for international travelers and business guests alike. This shift-based role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding hospitality portfolio. Work flexible schedules including evenings, weekends, and holidays while enjoying our modern workspace and collaborative team culture.
Responsibilities
- Deliver exceptional guest service through seamless check-in/check-out processes and personalized assistance
- Manage room reservations, billing operations, and guest inquiries using our proprietary property management system
- Coordinate with housekeeping, security, and maintenance teams to ensure optimal guest satisfaction
- Handle emergency situations and guest complaints with professionalism and discretion
- Maintain accurate records of guest preferences and special requests
- Process payments, manage cash handling procedures, and balance daily transactions
- Execute upselling strategies for premium rooms and hotel amenities
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency with property management systems (Opera, Delphi, or similar)
- Flexible availability to work rotating shifts including nights, weekends, and holidays
- Exceptional communication skills and multilingual abilities (Spanish/Chinese preferred)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in high-pressure environments
- Valid California driver's license and clean driving record
- Must be able to stand for extended periods and lift 25 lbs occasionally