Job Description
Join our award-winning team at Grand Harbor Hotel in Tampa, FL as an Entry-Level Front Desk Agent! This is your gateway to a dynamic hospitality career where you'll deliver exceptional guest experiences while mastering industry best practices. We're seeking passionate individuals with a strong work ethic and a commitment to excellence to serve as the first point of contact for our diverse clientele. Enjoy competitive compensation, comprehensive training, and opportunities for growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and special requests
- Process payments and resolve billing discrepancies
- Provide local recommendations and assist with guest inquiries
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Handle guest complaints with professionalism and empathy
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer systems (MS Office, PMS)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Positive attitude and professional appearance
- Valid Florida driver's license (if required for errands)