Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and launch your career in customer service excellence! We're seeking enthusiastic, detail-oriented individuals to serve as the first point of contact for our guests. No experience necessary – we provide comprehensive training to help you thrive in a dynamic luxury environment. Enjoy competitive pay, career growth opportunities, and a vibrant downtown Philadelphia location.
As a Front Desk Agent, you'll be the heartbeat of our guest experience, delivering exceptional service while handling check-ins, reservations, and inquiries with professionalism and warmth. If you're passionate about creating memorable moments and eager to grow in the hospitality industry, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve issues promptly with empathy
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Uphold brand standards through professional appearance and communication
- Assist with concierge services and local area recommendations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Proficient in basic computer applications and technology
- Outstanding verbal communication and interpersonal skills
- Exceptional problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings, weekends, and holidays
- Positive attitude with strong attention to detail
- Must pass background check and drug screening