Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Oklahoma City. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities within our expanding hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments and manage cash drawer operations with precision
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain detailed records of guest interactions and incidents
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hotel experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and services
- Flexibility to work nights, weekends, and holidays
- Valid driver's license and reliable transportation