Job Description
Embark on an exciting hospitality career with Grand Plaza Hotel! We're seeking enthusiastic individuals to join our award-winning team as Front Desk Agents. This entry-level position offers comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of Los Angeles. Perfect for recent graduates and career changers passionate about creating exceptional guest experiences.
Our competitive compensation package includes health benefits, employee discounts, and opportunities for professional development. Work alongside industry leaders while building transferable skills in customer service, operations, and hospitality management.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest inquiries via phone/email
- Process payments, handle cash transactions, and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and management teams
- Resolve guest concerns promptly using problem-solving techniques
- Utilize hotel management systems (Opera/PMS) for daily operations
- Maintain a clean and organized front desk environment
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States