Job Description
Be the Face of Hospitality in Columbus
We are looking for a dynamic and professional Front Desk Agent to join The Grand Columbus Hotel. As the first point of contact for our guests, you will create a lasting impression and ensure every stay is comfortable and memorable. We pride ourselves on our premium service standards and are seeking a dedicated individual to help us maintain excellence.
Why You Will Love This Role
Join a team that values your contribution and offers a supportive work environment. We provide comprehensive training, competitive benefits, and clear pathways for career advancement within the hospitality industry.
Responsibilities
- Check guests in and out efficiently, verifying identification and processing payments accurately.
- Answer phone calls and emails promptly, providing detailed information about hotel amenities and local attractions.
- Handle guest inquiries, complaints, and special requests with empathy and effective problem-solving.
- Manage the front desk area to ensure it remains clean, organized, and welcoming at all times.
- Assist with concierge services, including restaurant reservations and local recommendations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Perform administrative duties such as mail handling, wake-up calls, and key management.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred.
- Excellent verbal and written communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Professional appearance and a positive, service-oriented attitude.
- Bilingual skills are a plus but not required.
- CPR/First Aid certification is a plus.