Job Description
Join our award-winning team at Seaside Hospitality Group as an Entry-Level Front Desk Agent! We're seeking vibrant professionals to deliver exceptional guest experiences at our premier Virginia Beach location. This role offers rapid career growth, comprehensive training, and a supportive environment where your hospitality passion shines. Enjoy competitive benefits, flexible scheduling options, and opportunities to advance into leadership positions. Be the welcoming face of our resort while mastering hotel operations, guest relations, and reservation systems.
Responsibilities
- Check in/out guests efficiently using PMS software while maintaining accurate records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and optimize room allocations
- Coordinate with housekeeping, maintenance, and management teams
- Execute upselling techniques for room upgrades and amenities
- Maintain security protocols and emergency response procedures
- Conduct daily audits and report discrepancies to management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize during peak periods
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Virginia Beach tourism attractions