Job Description
Join Oakland's premier luxury hotel as a Front Desk Agent and become the face of exceptional hospitality! We're seeking charismatic professionals to deliver world-class guest experiences in the heart of downtown Oakland. Enjoy competitive pay, comprehensive benefits, and career growth in an award-winning environment where your passion for service shines.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries and complaints with prompt, empathetic solutions
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, valet, and concierge departments seamlessly
- Utilize Opera property management system for real-time operations
Qualifications
- Minimum 2 years high-end hotel front desk experience
- Proficiency with Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid California driver's license with clean record (for valet coordination)
- Availability to work evenings, weekends, and holidays