Job Description
Join our award-winning hospitality team at Grand City Hotels in vibrant Portland! We're seeking passionate individuals to kickstart their career in guest services as an Entry-Level Front Desk Agent. This role is perfect for recent graduates or career-changers looking to grow in the luxury hospitality sector. Enjoy competitive pay, comprehensive training, and a supportive environment where your people skills shine. Work in a stunning downtown location while delivering exceptional experiences to travelers from around the world.
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with concierge services and local recommendations
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Previous hospitality experience preferred but not required
- Flexibility to work evenings, weekends, and holidays
- Valid Oregon driver's license may be required for errands