Job Description
Welcome to The Omni Dallas Hotel at Park West, where luxury meets Southern hospitality. We are currently seeking a dynamic Entry Level Front Desk Agent to join our dedicated team. If you have a passion for creating memorable guest experiences and are looking to kickstart your career in the hospitality industry, we want to hear from you.
As the face of our hotel, you will play a pivotal role in ensuring our guests feel welcomed and valued from the moment they arrive. We offer comprehensive training programs for those new to the industry, making this the perfect opportunity to grow your professional skills.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival, ensuring a positive first impression.
- Check-In/Out: Efficiently process guest check-ins, check-outs, and room assignments using our property management system.
- Communication: Answer incoming phone calls and emails promptly, answering questions regarding hotel amenities and local attractions.
- Problem Solving: Address guest inquiries and resolve issues efficiently to ensure 100% guest satisfaction.
- Operational Support: Assist with lobby maintenance, manage the front desk cash drawer, and support other departments as needed.
- Reservation Management: Update guest records and assist with reservation requests whenever necessary.
Qualifications
- Education: High school diploma or GED is required; experience in a customer service role is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Basic computer proficiency and ability to learn new software quickly.
- Appearance: Professional appearance and demeanor are essential.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Attitude: A positive attitude and a genuine desire to help others.