Job Description
Join our award-winning team at Grand Plaza Hotels in vibrant San Francisco! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of the world's most iconic cities. If you're passionate about hospitality and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and enhance guest experiences
- Uphold brand standards during all guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality certification a plus
- Authorized to work in the United States
- Basic knowledge of San Francisco attractions and transportation