Job Description
Welcome to the Grand Orleans Hotel, a beacon of Southern hospitality located in the historic heart of the French Quarter. We are currently seeking energetic and detail-oriented individuals to join our team as Entry Level Front Desk Agents.
As the face of our brand, you will play a pivotal role in creating unforgettable guest experiences. We pride ourselves on our vibrant culture, comprehensive training programs, and the opportunity to grow within the hospitality industry. If you are looking for a dynamic career in one of the world's most exciting cities, apply today!
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Generous employee discounts on dining and stays
- Opportunities for advancement into management roles
- Health, dental, and vision insurance for full-time staff
Responsibilities
- Greet and Welcome: Provide a warm, professional, and seamless check-in and check-out experience for all guests.
- Guest Relations: Act as the primary point of contact, answering inquiries regarding local attractions, dining, and hotel services with enthusiasm.
- Operational Support: Handle phone calls, manage reservations, and process payments accurately and efficiently.
- Property Maintenance: Maintain the cleanliness and aesthetic appeal of the lobby, front desk, and common areas.
- Issue Resolution: Address guest concerns and complaints promptly to ensure high levels of guest satisfaction and retention.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and culinary teams to ensure seamless operations.
Qualifications
- Education: High school diploma or equivalent required; hospitality or customer service certification is a plus.
- Experience: No prior experience required; we provide comprehensive training for entry-level candidates.
- Communication: Excellent verbal and written communication skills in English; bilingual candidates are encouraged to apply.
- Interpersonal Skills: A friendly, outgoing personality with a genuine desire to help others.
- Computer Literacy: Basic proficiency with POS systems, Microsoft Office Suite, or property management software.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.