Job Description
Embark on an exciting hospitality career with Grand Louisville Hotel! We're seeking passionate, customer-focused individuals to join our team as Entry-Level Front Desk Agents. As the first point of contact for our guests, you'll create memorable experiences while mastering essential hospitality operations. Enjoy competitive pay, comprehensive training, and growth opportunities in Louisville's premier hotel district.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries accurately
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain detailed records of guest requests and preferences
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera/PMS) efficiently
- Process payments and manage cash drawer with precision
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in all tasks