Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment. Be the first face our guests see and make lasting impressions while working in one of America's most iconic cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve complaints with professionalism
- Manage reservations and room assignments accurately
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel property management systems (e.g., Opera)
- Ability to multitask in a fast-paced environment
- Basic knowledge of San Francisco attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required