Job Description
Welcome to The Grand Plaza Hotel Group, where we redefine hospitality and create unforgettable guest experiences. We are currently seeking enthusiastic, entry-level professionals to join our dynamic team as Hotel Receptionists in Charlotte, NC. If you are looking for a stable career in a vibrant city with excellent shift work opportunities, this is the perfect place to start your journey.
As a key member of our front-of-house team, you will be the face of our hotel. We offer comprehensive training and a supportive environment designed to help you grow into leadership roles within the hospitality industry.
Responsibilities
- Guest Services: Greet guests warmly upon arrival, manage check-ins and check-outs efficiently, and answer inquiries regarding hotel amenities and local attractions.
- Front Desk Operations: Process payments, manage reservations, and maintain accurate daily logs of room status using our Property Management System (PMS).
- Communication: Handle incoming calls and emails professionally, redirecting messages to the appropriate departments promptly.
- Shift Management: Work rotating shifts, including weekends and holidays, to ensure 24/7 coverage for our valued guests.
- Problem Resolution: Address guest concerns or complaints immediately with a focus on exceeding expectations and maintaining high satisfaction scores.
- Visual Standards: Maintain the cleanliness and professional appearance of the front desk area and lobby.
Qualifications
- Education: High School Diploma or GED required; experience in customer service is a plus.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Availability: Flexibility to work various shifts, including early mornings, evenings, and weekends.
- Technical Proficiency: Basic computer skills and ability to learn new hotel software quickly.
- Attitude: A friendly, positive attitude and a genuine passion for helping people.
- Physical Demands: Ability to stand for long periods and lift light objects (up to 20 lbs).