Job Description
Are you a natural people person with a passion for hospitality? We are seeking a dedicated Entry Level Front Desk Agent to join our prestigious hotel in Philadelphia, Pennsylvania.
In this pivotal role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We are looking for individuals who are eager to learn, reliable, and ready to deliver world-class service in a fast-paced environment.
Why Join Our Team?
- Competitive entry-level salary ($18 - $22/hr).
- Comprehensive training and clear pathways for career advancement.
- A supportive team culture in a luxury setting.
We offer a dynamic opportunity to start your career in the hospitality industry. If you thrive in customer-facing roles and want to make a lasting impression on travelers, we want to hear from you.
Responsibilities
- Warmly welcome guests upon arrival and ensure a smooth, efficient check-in and check-out process.
- Manage incoming phone calls, emails, and guest inquiries with efficiency, professionalism, and a friendly tone.
- Maintain the cleanliness and orderliness of the front desk area, lobby, and public spaces.
- Process payments accurately and handle cash and credit transactions using our POS systems.
- Assist guests with local directions, restaurant recommendations, and special requests to enhance their stay.
- Update guest records and handle complaints or issues with patience and problem-solving skills.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Previous customer service experience is a bonus, but we welcome entry-level candidates willing to train.
- Strong verbal communication skills and a polished, professional demeanor.
- Basic computer proficiency and familiarity with property management systems (PMS) is preferred.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A valid driver's license is not required but may be beneficial.