Job Description
Join our award-winning team at Grand Plaza Hotel, a premier hospitality destination in downtown El Paso! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our international and local guests. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with warmth and efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Texas's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Assist with concierge services and local area recommendations
- Train and mentor new front desk staff
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) required
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license with clean record
- Basic knowledge of El Paso tourism attractions