Job Description
Welcome to the Entertainment Capital of the World! At Grand Horizon Hospitality, we believe that the first impression is everything. We are currently seeking a vibrant, organized, and service-oriented Entry Level Front Desk Agent to join our prestigious team in Las Vegas.
Whether you are starting your career or looking to move into the heart of the hospitality industry, this is your opportunity to shine. We offer a fun, dynamic work environment where you will be the welcoming face of our hotel, connecting guests to the magic of Las Vegas. If you have a positive attitude and a passion for helping others, we want to meet you.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Employee Perks: Enjoy exclusive hotel discounts, meals on duty, and career advancement opportunities.
- Growth Potential: We train our team from the ground up.
Your Mission:
As our Front Desk Agent, you will be the heartbeat of our guest experience. You will ensure that every visitor feels valued, informed, and excited about their stay in Nevada.
Responsibilities
- Guest Relations: Provide a warm welcome to guests upon arrival and ensure a seamless check-in and check-out experience.
- Operational Excellence: Manage the reception desk efficiently, answering phones, responding to emails, and handling reservations.
- Problem Solving: Address guest inquiries and resolve any issues or complaints with patience, professionalism, and a solution-oriented mindset.
- Administrative Support: Maintain accurate guest records, process payments, and manage key cards and room assignments.
- Visual Presentation: Maintain a clean, organized, and inviting lobby environment that reflects our high standards of excellence.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous front desk or customer service experience is a plus, but we are happy to train motivated entry-level candidates.
- Skills: Proficiency in Microsoft Office Suite and property management systems (PMS) is preferred.
- Communication: Exceptional verbal and written communication skills in English; bilingual candidates are highly encouraged to apply.
- Demeanor: A friendly, approachable, and professional demeanor with a 'customer-first' attitude.
- Availability: Flexibility to work evenings, weekends, and holidays is essential.