Job Description
Are you a people person looking to kickstart your career in the vibrant heart of Tennessee? The Grand Plaza Hotel Nashville is currently seeking a dynamic Entry Level Front Desk Agent to join our exceptional team. We pride ourselves on providing world-class hospitality and are looking for individuals who are eager to learn and grow.
As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay. Whether you are answering phones, managing reservations, or assisting with check-ins, your positive attitude will set the tone for the entire guest experience.
Why join us?
- Competitive starting pay for entry-level roles.
- Comprehensive training programs to help you succeed.
- A supportive and fun work environment.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Process check-ins, check-outs, and room changes efficiently using hotel PMS software.
- Answer incoming phone calls and emails in a professional and courteous manner.
- Handle guest inquiries, requests, and complaints with patience and problem-solving skills.
- Assist with mail delivery and package management.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or hospitality experience is a plus but not required (Entry Level).
- Excellent verbal communication and interpersonal skills.
- Basic computer literacy and typing speed.
- Ability to work flexible shifts, including weekends and holidays.
- A friendly, approachable, and professional demeanor.