Job Description
Join our award-winning team at Grand Plaza Hotel, where we redefine hospitality excellence during Columbus's vibrant nightlife. We're seeking dedicated Night Shift Associates to ensure seamless 24/7 operations while delivering exceptional guest experiences during evening hours. This role offers competitive compensation, premium benefits, and a supportive environment for career growth in the heart of Ohio's capital city.
Responsibilities
- Manage guest check-ins/check-outs with precision and efficiency
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for operational readiness
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations
- Prepare daily reports and maintain accurate documentation
- Support concierge services during peak evening hours
Qualifications
- Minimum 1 year hotel or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Ohio driver's license and reliable transportation
- Proficiency in hotel management software (Opera/Micros)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Ability to stand/walk for extended periods