Job Description
Join Chicago's premier hospitality destination as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown landmark hotel. This immediate hire position offers competitive pay, flexible shift scheduling, and opportunities for career growth. If you thrive in fast-paced environments and possess a passion for service, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, room assignments, and special requests
- Resolve guest complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and security protocols
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for day/evening/weekend shifts
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required