Job Description
Join our award-winning team as an Entry-Level Front Desk Agent! No experience neededâjust your passion for exceptional customer service and a desire to grow in hospitality. We provide comprehensive training to launch your career in Bostonâs vibrant hotel industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel group.
As the first point of contact, youâll create memorable experiences for guests while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Our supportive environment encourages learning and development, making this the perfect starting point for your hospitality journey.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with accuracy
- Answer phone calls and respond to guest inquiries promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in guest interactions and facility presentation
- Assist with special requests and VIP guest arrangements
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessaryâtraining provided
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer proficiency and comfort with technology
- Positive attitude and customer-focused mindset
- Ability to work flexible hours, including weekends/holidays
- Valid driverâs license (if required for local errands)