Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand City Hotels Philadelphia! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. This is your gateway to a thriving hospitality career with growth opportunities into management roles.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism. We provide comprehensive training and a supportive team environment perfect for launching your career in the service industry.
Responsibilities
- Manage guest check-ins/check-outs efficiently using PMS systems
- Process payments and maintain accurate financial records
- Handle guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance departments
- Operate switchboard and manage voicemail systems
- Monitor security systems and enforce hotel policies
- Prepare daily reports and occupancy statistics
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with MS Office
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Must be able to stand for extended periods