Job Description
Launch your hospitality career with Grand Hospitality Group as an Entry-Level Front Desk Agent in Philadelphia! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown location. This full-time role includes evening/night shifts and offers comprehensive training for motivated individuals ready to grow in the hospitality industry.
Join our award-winning team where you'll master guest check-in/out procedures, manage reservations, and resolve inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel portfolio.
Responsibilities
- Process guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and modify bookings based on availability
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Perform daily audits of front desk operations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Microsoft Office
- Flexible availability for evening/night shifts
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening