Job Description
Lead our luxury hospitality landmark in the heart of San Francisco! The Grand Plaza Hotel seeks an experienced Senior Hotel Manager to deliver exceptional guest experiences while driving operational excellence. Join our award-winning team in the vibrant Union Square district, where innovation meets tradition.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and F&B services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Manage staff recruitment, training, and performance optimization
- Ensure compliance with health/safety regulations and brand standards
- Analyze financial metrics to optimize profitability and cost control
- Build relationships with corporate clients and event planners
- Drive digital transformation in guest services and marketing
Qualifications
- 7+ years in luxury hotel management with 3+ years at senior level
- Proven track record in P&L management exceeding $15M annual revenue
- Expertise in CRM systems and hospitality analytics platforms
- Strong leadership skills with experience managing diverse teams
- Deep knowledge of San Francisco tourism market dynamics
- Certification in hospitality management (CHIA or equivalent)
- Exceptional problem-solving and crisis management abilities
- Fluency in English; Spanish highly desirable