Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Horizon Hotels in vibrant Fort Worth! This is your gateway to a dynamic career in customer service, offering competitive pay and flexible shift schedules. We're seeking energetic individuals passionate about creating memorable guest experiences while developing professional skills in a fast-paced environment. Enjoy comprehensive training, career advancement opportunities, and a supportive team culture that values your growth.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservations, handle billing inquiries, and process payments accurately
- Maintain front desk operations during assigned shifts including overnight and weekend hours
- Collaborate with housekeeping and maintenance teams to resolve guest requests promptly
- Utilize hotel management systems to update guest information and track preferences
- Uphold brand standards through consistent service delivery and professional appearance
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Basic computer proficiency with ability to learn proprietary hotel software
- Strong communication skills with ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays (shift work required)
- Customer service mindset with problem-solving aptitude
- Attention to detail and organizational skills for accurate record-keeping