Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning team in Cleveland! As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Ohio's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations and room assignments using hotel management software
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as a local resource for guests regarding Cleveland attractions
- Uphold brand standards for cleanliness and professionalism
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic knowledge of Cleveland area preferred
- Valid driver's license and reliable transportation