Job Description
Join Our Dynamic Team as a Front Desk Agent
Are you looking for a rewarding career in customer service? Premier Hospitality Solutions is currently seeking a motivated and professional Front Desk Agent to join our expanding team in Columbus, Ohio. We specialize in providing top-tier facilities management and hospitality services, and we are looking for individuals who are ready to start their career with a company that invests in its people.
In this role, you will be the face of our operations, ensuring that every guest interaction is positive and professional. We offer shift work opportunities to fit your lifestyle, including day, evening, and weekend shifts. Whether you are a recent graduate or looking to switch careers, we provide comprehensive training and a supportive environment to help you succeed.
Responsibilities
- Guest Relations: Greet visitors and guests warmly upon arrival, ensuring a welcoming atmosphere.
- Reception Duties: Manage the front desk operations, including answering multi-line phones, routing calls, and transferring inquiries accurately.
- Check-In/Check-Out: Process guest registrations, verify identification, and handle payments or credit card transactions securely.
- Communication: Serve as the primary point of contact for general inquiries, providing directions and information about local amenities.
- Administrative Support: Assist with data entry, filing, scheduling, and maintaining accurate visitor logs.
- Shift Coordination: Coordinate with security and maintenance teams to address any facility issues during your shift.
- Compliance: Adhere to all company policies, safety protocols, and industry regulations.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior experience necessary; we welcome entry-level candidates.
- Skills: Basic computer literacy (Microsoft Office Suite) and strong typing skills.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Must be flexible to work varying shifts, including early mornings, evenings, weekends, and holidays.
- Attitude: A friendly, outgoing personality with a strong desire to provide exceptional customer service.