Job Description
Are you looking to launch your career in the vibrant hospitality industry?
Horizon Hospitality Group is currently seeking a reliable and enthusiastic Front Desk Agent to join our dynamic team in Miami. This is an excellent entry-level position perfect for individuals who want to learn the ropes of hotel operations and provide exceptional customer service.
We offer competitive pay, flexible shift work schedules, and a comprehensive training program to help you succeed. If you have a friendly attitude and a professional demeanor, we want to meet you!
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Answer and redirect incoming phone calls professionally and efficiently.
- Manage the front desk area, including mail distribution, package handling, and maintaining the lobby.
- Assist visitors with directions, local recommendations, and general inquiries.
- Process payments and maintain accurate daily logs.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication and interpersonal skills are essential.
- Basic computer literacy and typing skills are preferred.
- Ability to work various shifts, including weekends and holidays.
- Previous customer service experience is a plus but not mandatory.