Job Description
Welcome to a dynamic environment where your first impression sets the tone for our entire guest experience. We are currently seeking a motivated Entry Level Front Desk Agent to join our team in Nashville, TN. If you are looking for a stable career with flexible shift work opportunities and room for growth, we want to hear from you.
As the face of our organization, you will play a crucial role in managing the flow of our daily operations. We pride ourselves on a culture of excellence, providing comprehensive training for all new hires. This is a fantastic opportunity for recent graduates or those seeking to break into the professional world without prior experience.
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and lobby management.
- Answer and direct incoming calls, taking accurate messages as needed.
- Assist with mail distribution, package handling, and maintaining lobby cleanliness.
- Process payments and verify information using the property management system.
- Handle inquiries and resolve issues promptly to ensure guest satisfaction.
- Collaborate with the housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Previous customer service or reception experience is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in basic computer applications and data entry.
- Professional appearance and demeanor at all times.