Job Description
Launch Your Career in Luxury Hospitality
Are you looking for an exciting entry-level opportunity in the hospitality industry? The Ritz-Carlton Charlotte is seeking a passionate and energetic Front Desk Associate to join our award-winning team. We offer a comprehensive training program and a supportive environment where you can grow your career in the heart of the Queen City.
In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We value integrity, leadership, and a genuine desire to serve others. If you are ready to build a future in luxury hospitality, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Manage multi-line phone systems and respond to guest inquiries with professionalism and efficiency.
- Process guest payments and handle billing inquiries accurately.
- Maintain a high standard of cleanliness and organization in the lobby and front desk area.
- Assist guests with local recommendations and resolve any service issues or complaints promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Stay updated on hotel policies, amenities, and local events to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred but not mandatory.
- Excellent verbal communication skills and a friendly, outgoing personality.
- Basic computer proficiency and ability to learn hotel management software quickly.
- Ability to stand for extended periods and lift up to 20 lbs.
- Flexibility to work various shifts, including weekends and holidays.
- A strong work ethic and a commitment to the Ritz-Carlton 'Ladies and Gentlemen of Standard' philosophy.