Job Description
Join the Sunrise Hospitality Group and become the first face guests see when they arrive in Orlando. We are currently seeking enthusiastic Entry Level Front Desk Associates to join our dynamic team. Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking a fresh environment, we provide comprehensive training and a pathway for growth.
At Sunrise, we believe in creating memorable experiences. As a Front Desk Associate, you will be the heartbeat of our hotel, ensuring our guests feel welcomed, valued, and well taken care of from check-in to check-out. We offer a supportive culture, competitive benefits, and a vibrant work environment in the heart of Central Florida.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and accurately.
- Communication: Manage incoming calls and emails promptly, responding to inquiries with a professional and friendly tone.
- Front Office Support: Process payments, handle reservations, and maintain accurate guest records in our Property Management System (PMS).
- Problem Solving: Address guest complaints or requests immediately, escalating complex issues to the management team while ensuring guest satisfaction.
- Operations: Assist in the daily operations of the front desk, including lobby organization and coordination with housekeeping and maintenance.
- Security: Monitor security cameras and access logs to ensure the safety and privacy of all guests and staff.
Qualifications
- Education: High school diploma or GED is required; Associate’s degree in Hospitality or Business is a plus but not mandatory.
- Experience: No prior experience required; we value attitude and willingness to learn over technical experience.
- Skills: Basic computer proficiency (MS Office Suite) and experience with PMS software is a strong advantage.
- Communication: Excellent verbal and written communication skills in English; bilingual skills are highly preferred.
- Professionalism: A professional appearance, demeanor, and a positive, can-do attitude are essential.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and evenings.