Job Description
Join our award-winning team at Grand Plaza Hotel San Jose, where hospitality excellence meets innovation! We're seeking passionate individuals to kickstart their career in the luxury hospitality industry. As an Entry-Level Guest Services Agent, you'll be the first point of contact for our international clientele, creating memorable experiences in the heart of Silicon Valley. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment with competitive benefits including health insurance, 401(k) matching, and employee discounts. Our downtown location offers easy access to public transit and vibrant city life.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, reservations, and guest inquiries
- Manage guest accounts and process payments accurately using hotel management systems
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless guest experiences
- Handle guest complaints with professionalism and escalate complex issues to management
- Perform daily audits of guest accounts and maintain accurate documentation
- Assist with valet services and luggage handling for arriving/departing guests
- Participate in daily shift briefings and maintain knowledge of hotel amenities and local attractions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of San Jose attractions and transportation options
- Fluency in English; Spanish proficiency highly valued
- Valid driver's license with clean driving record (for valet duties)