Job Description
Welcome to Apex Hospitality Group, a leader in premium hospitality services. We are currently seeking a dedicated and professional Night Shift Front Desk Agent to join our elite team in New York City. We are committed to excellence and provide a supportive environment for both new and experienced professionals.
Why Choose Apex?
- Competitive compensation package with hourly rates between $18.00 and $22.00.
- Comprehensive training program designed for individuals with no prior experience.
- Modern, high-tech work environment with flexible scheduling.
- Employee perks and benefits including discounts on local amenities.
We are looking for reliable individuals who are ready to deliver exceptional service 24/7.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming atmosphere.
- Execute the check-in and check-out process efficiently, including verifying identification and processing payments.
- Answer incoming phone lines and emails promptly, directing inquiries to the appropriate departments.
- Maintain building security and monitor access points to ensure a safe environment for all residents and visitors.
- Maintain accurate guest records in the property management system and resolve basic guest concerns with empathy.
- Perform light administrative tasks, such as filing and data entry, during quiet hours.
- Coordinate with the day shift team to ensure a seamless transition and handover of duties.
Qualifications
- No prior experience required; we value attitude and willingness to learn.
- Must be at least 18 years of age.
- Strong interpersonal and verbal communication skills.
- Basic computer proficiency; familiarity with property management software is a plus but not mandatory.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Must present a professional appearance and demeanor at all times.
- Reliable transportation is essential for night shift schedules.