Job Description
Join our award-winning team at the luxurious Grand Orlando Resort! We're seeking passionate individuals to kickstart their hospitality careers in the heart of Florida's tourism capital. As a Guest Services Associate, you'll be the first point of contact for our international guests, delivering exceptional experiences that create lifelong memories. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities within our growing portfolio of premium properties.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while maintaining accurate guest records
- Resolve guest inquiries and concerns promptly with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless service delivery
- Process payments and manage financial transactions with precision
- Utilize property management systems to manage room assignments and availability
- Uphold brand standards through consistent attention to detail in all interactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in fast-paced environment
- Exceptional communication and interpersonal skills
- Basic proficiency with property management systems (e.g., Opera, Cloudbeds)
- Ability to multitask effectively during high-traffic periods
- Valid Florida driver's license (required for airport transfers)
- Flexible availability including nights, weekends, and holidays