Job Description
Launch your hospitality career with Grand Bay Hotel Group! We're seeking energetic Entry-Level Hospitality Associates to deliver exceptional guest experiences at our premium Oakland location. No prior experience required – we provide comprehensive training and career advancement opportunities. Join our award-winning team where your passion for service meets growth potential.
Responsibilities
- Deliver warm, professional check-in/check-out experiences for hotel guests
- Manage guest inquiries via phone, email, and in-person with exceptional communication
- Process reservations, payments, and room assignments accurately
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Assist with valet services, luggage handling, and concierge duties
- Uphold brand standards through cleanliness and attentive service
- Participate in daily briefings and ongoing training programs
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency (reservation systems)
- Professional appearance and positive attitude
- Valid driver's license for valet duties (if applicable)
- Ability to lift 25 lbs and stand for extended periods