Job Description
Join our dynamic team at Grand Fortworth Hospitality Group and kickstart your career in the thriving hospitality industry! We're seeking enthusiastic Entry-Level Hotel Agents to deliver exceptional guest experiences across our Fort Worth properties. This role offers flexible shift work schedules, comprehensive training, and growth opportunities within our luxury hotel chain. Perfect for career changers, recent graduates, or anyone passionate about customer service excellence. Enjoy competitive pay, employee benefits, and a vibrant workplace culture in the heart of Texas.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Manage room assignments and billing processes with accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle payment transactions and maintain financial records
- Resolve guest concerns promptly and professionally
- Uphold brand standards through consistent service delivery
- Participate in shift handovers and team briefings
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and POS system experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service mindset with problem-solving abilities
- Attention to detail and organizational skills
- Positive attitude and willingness to learn
- Must be 18+ years old and authorized to work in the US